Company Policy

 

Terms &Conditions:

  • Please check the glass dimensions, hardware type, and quantity before placing your order. Returns or exchanges must be requested within 14 days of purchase and are subject to a restocking fee. Items that have been installed or had their original packaging opened are not eligible for return.

 

  • Glass delivery is carried out by our professional glass truck and is limited to kerbside or driveway drop-off, where accessible. Please note that glass panels are plain and not packaged in cardboard. Customers must be present to assist with unloading and are responsible for organising the unloading process. All items must be checked upon delivery, and the delivery docket must be signed. Please be aware that deliveries cannot be made to apartments or locations with difficult access or restricted driveways.

 

  • Glass is fragile. Please inspect all items carefully upon delivery or pickup. Any damage, chips, or loss found after this point will be the customer’s responsibility.

 

  • We supply materials only. It is the customer’s responsibility to understand local council building regulations and ensure that the materials ordered are suitable for their project.

 

  • The lead time for custom glass is generally 7–13 working days. Returns, refunds, or exchanges are not accepted for custom glass orders. Please note that a cutting tolerance of ±2mm applies.

 

  • All stainless steel hardware must be cleaned with a professional stainless steel cleaner after installation. Apply stainless steel surface protector once a year. Please note that stainless steel is “stain-less,” not “stain-free.” It is still susceptible to rust, tea-staining, and corrosion, particularly when exposed to moisture and Australia’s coastal environments.

 

  • If the job site is near salt water or high moisture, we recommend using mirror-finish hardware instead of satin finish for better corrosion resistance.

 

  • Please avoid using any chemical detergents on the black powder-coated spigots, top rail, or similar components—especially those containing corrosive or acidic substances—as they may cause the black paint to fade or peel.

 

  • The corners of toughened glass must be carefully protected, as they are the most vulnerable points. There is a risk that catching a corner on a snagging point could cause the glass to shatter.

 

  • Please wear appropriate safety equipment when installing or handling glass panels.